operations

 

This is the area of activity in which you perform the day-to-day management of the organisation. Actions here are all about implementing the strategies, systems and processes that are created in “SHAPE” Your focus is generally on the “here and now” or the immediate delivery of planned activity. Leaders often describe their activity here as “keeping the wheels oiled”. It is checking and maintaining things. It is making decisions about how to ensure that systems and procedures continue to deliver the output required.